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Available 7 days a week, 8:00 a.m. – 8:00 p.m. (GMT-5)
FAQ
Frequently asked questions
Is Medellín safe for American tourists?
Yes — with the right guidance. Millions of international visitors enjoy Medellín every year. Like any big city, it rewards local knowledge: knowing which neighborhoods, venues and routes fit each time of day. That's exactly what we provide, plus vetted transportation and a 24/7 support line.
Do your guides speak English?
All of our guides and hosts are bilingual, and our drivers speak conversational English. You can also reach our support line in English at any time.
How do I pay?
We accept international cards, PayPal and bank transfer, and cash in USD or COP for some services. A deposit confirms your booking; the balance is due on the day of the experience.
Can I cancel or reschedule?
Yes. Free cancellation up to 48 hours before most experiences, and we're flexible with rescheduling — weather and flight delays happen, we get it.
Do you organize trips outside Medellín?
Absolutely. Besides Antioquia (Guatapé, coffee country, Santa Fe de Antioquia), we arrange multi-city itineraries including Cartagena, Bogotá and the Coffee Axis through our partner network.
Is Safe Experience a registered company?
Yes. Safe Experience S.A.S is legally incorporated in Medellín, Colombia, with an active National Tourism Registry (RNT). We work only with licensed, insured providers.